Shipping policy

Order Processing

Each piece is carefully prepared and securely packaged to ensure it arrives safely and beautifully.

  • Ready-made items: dispatched within 2–5 business days
  • Bespoke / made-to-order items: timelines will be communicated individually based on production

Once your order is dispatched, you will receive a confirmation email with tracking details.

 

Shipping Methods

We ship using Royal Mail tracked and secure services:

  • Royal Mail Tracked 24
  • Royal Mail Tracked 48
  • Royal Mail Special Delivery (Guaranteed by 1pm)

All shipments include tracking, and high-value items may require a signature upon delivery.

 

Delivery Time

Estimated delivery times:

  • Tracked 24: 1–2 business days
  • Tracked 48: 2–3 business days
  • Special Delivery: Next working day (by 1pm)

Please note that delivery times are estimates and may be affected by:

  • postal delays
  • peak periods
  • external factors beyond our control


Shipping Fees

Shipping costs are calculated at checkout based on your selected delivery method.

For international orders:

  • customs duties
  • taxes
  • import fees

are the responsibility of the customer.

 

Risk & Responsibility

Once your order has been dispatched and handed over to Royal Mail:

Responsibility for delivery lies with the courier

We are not liable for:

  • delays in transit
  • lost or stolen parcels after dispatch

However, we will assist in contacting Royal Mail where possible.


Incorrect Address

Please ensure all shipping details are accurate.

We are not responsible for:

  • deliveries made to incorrect addresses provided by the customer
  • delays or losses due to incomplete information


Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is:

  • damaged
  • defective
  • incorrect

please contact us within 48 hours of delivery at: maison-vm@vastmaple.com

We will review and resolve the issue accordingly.


International Shipping

We offer international shipping.

Please note:

  • delivery times vary by destination
  • customs processing may cause delays

We are not responsible for delays caused by customs clearance.